About this Salesforce Certified Field Service Consultant study guide
This page is your Salesforce Certified Field Service Consultant study guide. The certification validates skills that employers look for in Salesforce roles—whether you're an administrator, consultant, developer, or architect. It is designed for consultants and implementers who want to prove their knowledge with an industry-recognized credential.
Here you'll find section-wise exam weightage so you know exactly which topics carry the most questions, exam tips and prerequisites, a focused study plan, and sample practice questions with detailed explanations. All content on this page is original and unique—written specifically for this certification to help with both your preparation and search engine indexing. Use this page to align your study with the official outline and to gauge when you're ready to sit the exam. Many candidates use section weightage to prioritize high-value topics and practice questions to build exam-day confidence.
Passing this certification can support career progression, higher earning potential, and recognition in the Salesforce ecosystem. Salesforce exams are updated periodically, so we keep our materials aligned with current objectives.
Last reviewed: January 2025. Salesforce exam outlines may change; always check the official exam guide on Trailhead before booking.
Release compatible: Winter '26 — Study materials and objectives are aligned with the Winter '26 release (compared to Summer '25).
What's new in Winter '26:
- Agentforce and AI: New Agentforce for Service (IT Service), Agentic Commerce, and Agentforce Grid for low-code AI workflows—expect more AI-related objectives on Admin and Consultant exams.
- Data Cloud: Clean Rooms for privacy-safe data collaboration and zero-copy analytics; Data Cloud objectives may include new collaboration and governance topics.
- Automation & Platform: Enhanced automation capabilities and platform updates; Flow, Process Builder, and integration topics remain core—check the official outline for weightage changes.
- Tableau & Analytics: Tableau Next Concierge in Slack and conversational analytics; Tableau certs may reference new Slack and natural-language features.
- Security & Access: Continued focus on identity, access management, and secure data handling; relevant for Administrator and Architect tracks.
Salesforce Certified Field Service Consultant Study Guide
The Field Service Consultant certification validates your expertise in implementing Salesforce Field Service solutions for mobile workforce management.
Exam Weightage by Section
Exam Topics
Exam Tips
- 1Scheduling and Mobile are 50%—understand dispatch, Gantt, and mobile app configuration.
- 2Know work orders, service appointments, and the field service data model.
- 3Understand optimization (scheduling policies) and manual vs automatic dispatch.
- 4Review assets, product inventory, and parts ordering if applicable.
Prerequisites
- •Salesforce Certified Administrator
- •Field Service experience
Focus Areas
- •Solution Design
- •Scheduling and Dispatch
- •Mobile and Execution
- •Assets and Inventory
Study Strategy
Use a Field Service trial or dev org. Run through scheduling, dispatch, and mobile execution. Focus on “how do you configure X?” scenario questions.
Sample Practice Questions
Test your knowledge with these sample questions.
Which object is used to represent a technician's availability for scheduling?
What is the purpose of a Scheduling Policy in Field Service?
Which feature allows field technicians to access their schedule and update work orders offline?
What determines which technicians are eligible to be scheduled for a service appointment?
Which component shows dispatchers a visual timeline of scheduled appointments?
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Contact Us for Full AccessFrequently Asked Questions
- What is covered on the Salesforce Certified Field Service Consultant exam?
- This page shows the section-wise exam weightage so you know exactly which topics carry the most weight. Use the exam topics and practice questions above to align your study with the official outline.
- What is Field Service Cloud used for?
- Field Service Cloud manages mobile workforce operations including scheduling, dispatch, work orders, service appointments, and mobile execution. It's ideal for companies with field technicians or service teams.
- Do I need Platform Administrator before Field Service Consultant?
- Yes, Platform Administrator is required. You should also have hands-on experience with Field Service features like scheduling, dispatch, mobile app, and work order management.
- How do I prepare for the Salesforce Certified Field Service Consultant certification?
- Use the exam tips, prerequisites, and study strategy on this page. Focus first on the highest-weighted sections, then take the sample practice questions. Schedule the exam when you consistently score well on practice tests.
- Where can I find the official exam outline for Salesforce Certified Field Service Consultant?
- Salesforce publishes exam guides and outlines on Trailhead (trailhead.salesforce.com). This page's section weightage and topics are aligned with those outlines to help you prepare.